What happened

A player lent a Charm of Apvas to the character RealEstatePH. It was sent by in-game mail, as a loan, with the understanding that it would come back. It never did. The borrower then blocked him.

The owner reported it to support with screenshots. We did not decide the case on those screenshots. We traced the item itself.

What our records show

He was running two accounts. Here are the actual records.

This is the part players assume we cannot do, so we are going to show you rather than tell you. He was not playing on one account — he was running a second account alongside it and using it to park and move goods. Both are now permanently closed, so there is nothing to quietly shift the loot onto and carry on with.

How we know. Every time an account logs in, our system records which device the login came from and which connection it used. This is ordinary login security — your bank does the same thing when it asks whether you recognise a new sign-in. It also means that two accounts played from the same phone are not a theory we have to argue for. They are two rows in a table with the same value in them.

These are extracts from that table, exactly as stored.

“So I’ll just reset my phone.”

You can. It will not save you, because the device register is only one of the things we read — and it is the easiest one to lose.

The item trail does not reset. These two accounts passed items back and forth 121 times between 2023 and last week — the same two mailboxes recycling one thread for three years. 42 minutes after he claimed the borrowed charm, he moved 16 items between the two accounts in under three minutes, and among them were the exact weapons flagged in his earlier duplication case, matched by object ID rather than by name. That pattern lives in the item log, not on your handset. A new phone does not erase it, a new account name does not erase it, and it keeps accumulating every time you move something.

Wiping a device only means we identify you the slower way.

Why “that wasn’t me” does not work here

Every item on this server carries a unique ID. Every mail, every trade, and every equip is written to a permanent record. We do not settle these cases by deciding who sounds more convincing — we read the log.

We can see which account is holding an item right now. We can see the exact second it changed hands. And we can see which accounts belong to the same person, no matter what name is on them.

“That was my brother.” “Someone else used my phone.” “I never got it.” “The server bugged and ate the item.” We hear all of these. None of them change what the record says, and the record is what we act on.

If you are running a second account to hold what you take from people, understand what that actually buys you: when we close the first one, we close that one too, in the same action.

Three things every player needs to know

If someone asks to “borrow” your gear — even a guildmate, even someone you have played beside for months — the honest answer is no. Once it leaves your inventory, we cannot get it back for you.

Report scams to support with as much detail as you can give us: character names, rough dates and times, and what was taken. We will trace the rest. We would much rather ban the right person quickly than argue about screenshots for a week.

We do not publish player records lightly, and we do not publish the names of players who were scammed. We are publishing this one because the deterrent is worth more to the server than the offender’s privacy.