The Lost Codex
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Purchases & Digital Delivery

Refund & Cancellation Policy

What you are buying, how digital items reach your game account, and how refunds, duplicates, and billing problems are handled.

Last updated: August 20, 2026

01Who You Buy From

Every purchase on this website is made from Permington Software Development Services, a registered business in the Philippines and the developer and operator of Tantra TLC — The Lost Codex, this website, and its webshop. Prices in the webshop are shown in Philippine pesos (₱).

02What You Are Buying

The webshop sells digital goods only: in-game item packs, cosmetics, consumables, and similar virtual items for use inside Tantra TLC. No physical product is sold or shipped, and nothing bought in the webshop exists outside the game.

Under Articles III and VIII of the Terms of Service, every virtual item is a licence to use that item inside the game. Virtual items are not property, are not money, and have no real-world monetary value.

03Delivery of Digital Goods

Customer→Payment→Your Tantra TLC account→In-game mailbox delivery

Purchases require a Tantra TLC account — checkout asks you to log in so the items can be credited to the right place. Delivery is always digital, into the game:

  • Card and PayPal payments are confirmed automatically and items are mailed to your game account’s in-game mailbox — normally instantly after payment.
  • Manually verified payments (such as paying our GCash QR code directly) are delivered after we match your receipt to your order — normally within 1–12 hours.

Delivery is complete when the purchased items are credited to your game account (delivered to its in-game mailbox). Collect mailed items in game; if a paid order has not arrived within the windows above, contact us — see section 05.

04Refunds

Because everything sold is a digital item delivered immediately and permanently to a game account, all purchases and donations are final and non-refundable once delivered, except where a non-waivable right to a refund is required by applicable law — in which case the refund is limited to the minimum that law requires. This is Article VIII of the Terms of Service.

  • A later price change, sale, or promotion does not entitle you to a refund or adjustment on a past purchase.
  • Account enforcement (suspension, ban, confiscation, rollback) does not entitle you to a refund for past purchases — see Terms Articles VIII and XII.
  • Buying the wrong item, or changing your mind after delivery, is not a billing error. Contact support and we will look at what is possible, but delivered digital items are in principle final.

Genuine billing errors are treated differently — see the next section.

05Duplicate & Incorrect Transactions

Mistakes are corrected. If something went wrong with the transaction itself, contact us first and we will investigate and put it right:

Double or duplicate charge — if you were charged more than once for the same order, the duplicate charge is refunded (or, at your choice, credited as the equivalent items) once verified.

Paid but not delivered — if a confirmed payment has not produced the items in your in-game mailbox within the delivery windows in section 03, we re-deliver the order or refund it once verified.

Wrong items delivered — if you received something different from what you ordered, we correct the delivery to match the order.

A charge you did not make — if you believe your payment method was used without your authorisation, contact us immediately so we can investigate and secure the account involved.

When you write in, include the order number, the account name, the character name, and (for manual payments) the payment receipt. We review every billing case individually and respond as quickly as we can.

06Cancellations

There are no subscriptions or recurring charges in the webshop — every purchase is a one-time order, so there is nothing that renews to cancel.

  • An order that has not been paid is never delivered and simply expires — no action is needed.
  • A paid order that has not yet been delivered (for example a manual payment awaiting verification) can be cancelled by contacting support before delivery.
  • Once items are delivered to your game account, the order can no longer be cancelled — the refund rules in section 04 apply.

07Chargebacks & Disputes

If you have any billing problem, contact us before going to your bank or payment provider and give us a reasonable opportunity to investigate and resolve it — we fix genuine errors (section 05). Under Article IX of the Terms of Service, initiating a chargeback or payment dispute on a completed and delivered purchase, or paying with a stolen or unauthorised payment method, is treated as payment fraud and results in the permanent loss of the game account and everything on it.

08Getting Help

Billing and order support is provided by Permington Software Development Services:

This policy should be read together with the Terms of Service and the Privacy Policy.